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Spis treści

Preface: The new realities of branding

Pt. 1 A new contract for the brands of the future

1 Convergence of brand cultures
2 Unveiling the company behind the brand
3 From risk to desire: what functions for what brands?
4 The product and the brand, revisited
5 To brand or not to brand?
6 The end of local brands?
7 The age of efficiency
8 What fast-moving means for consumer goods
9 The Internet challenges

Pt. 2 Brand practices in question

10 The tendency towards decapitalization
11 So where is your brand strong?
12 Unveil all your values!
13 Aim for the critical size
14 Brand image does not equal brand usage
15 Rebuilding the lost relationship
16 Energize the value chain of your brand
17 A new perspective on the brand portfolio
18 The realities of brand extension
19 Brands and the time challenge

Pt. 3 The actuality of brands

20 Orangina: good value at one billion dollars?
21 The future of Virgin Pulp
22 Coca-Cola or Micro-Soft Drink?
23 The distributor at the heart of the organization?
24 The impact of the euro: 'squashed' prices
25 Restoring consumer confidence
26 The Stock Exchange online: from company to brand
27 Luxury brands on the Internet
28 From Disneyland to Amazon.com: the harsh laws of economics!
29 Is there room on the Internet for a 'brilliant challenger'?
30 The rise of licensing: when brands come before products
31 The radicalization of design

Conclusion: breaking free of the herd mentality
References
Index

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O książce

Kompleksowe omówienie roli reklamy w budowaniu przewagi konkurencyjnej przedsiębiorstwa. Poszczególne rozdziały omawiają kolejne etapy budowy kampanii reklamowej i promocji marki. Tekst uzupełniony licznymi opisami przypadków .

Spis treści

PART ONE: THE PROCESS: ADVERTISING AND INTEGRATED BRAND PROMOTION IN BUSINESS AND SOCIETY.

1.The World of Advertising and Integrated Brand Promotion.
2.The Structure of the Advertising Industry: Advertisers, Advertising Agencies, and Support Organizations.
3.The Evolution of Promoting and Advertising Brands.
4.Social, Ethical, and Regulatory Aspects of Advertising.

Part TWO: THE PLANNING: ANALYZING THE ADVERTISING AND INTEGRATED BRAND PROMOTION ENVIRONMENT.

5.Advertising, Integrated Brand Promotion and Consumer Behavior.
6.Market Segmentation, Positioning, and the Value Proposition.
7.Advertising and Promotion Research.
8.Planning Advertising and Integrated Brand Promotion.
9.Advertising Planning: An International Perspective.

Part THREE: PREPARING THE MESSAGE.

10.Creativity, Advertising and the Brand.
11.Message Strategy.
12.Copywriting.
13.Art Direction and Production.

Part FOUR: PLACING THE MESSAGE IN CONVENTIONAL AND NEW MEDIA.

14.Media Strategy and Planning for Advertising and IBP.
15.Print, Television, and Radio.
16.Media Planning: Advertising on the Internet.

Part FIVE: INTEGRATED BRAND PROMOTION.

17.Support Media, Event Sponsorship, and Branded Entertainment.
18.Sales Promotion and Point of Purchase Advertising.
19.Direct Marketing.
20.Public Relations and Corporate Advertising. Glossary. Name/Brand/Company
Index. Subject
Index. Credits.

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Spis treści

Ch. 1 The rise of mBranding 15
Q&A : Don Peppers : 1:1 marketing goes wireless 35

Ch. 2 Reach out & sell someone : the top 10 secrets of successful mobile advertising 41
Q&A : Christopher Locke : "cluetrain manifesto" for the mobile age 69

Ch. 3 Dialing for dollars : m-commerce puts sales in motion 79
Q&A : Gary Hamel : leading the (wireless) revolution 103

Ch. 4 A moving experience : the new world of place-based marketing 109
Q&A : Chet Huber : driving ambition 127

Ch. 5 The wireless point of persuasion : shopping for insights at the store of the future 133
Q&A : Seth Godin : permission marketing and "my own private Idaho" 151

Ch. 6 Service with a stylus : creating the ultimate guest experience 155
Q&A : Tom Peters : the gospel according to St. Peters 169

Ch. 7 No wires, new rules : the wireless world's new social fabric - and what is means to marketers 173
Q&A : Howard Rheingold : the mobile Net's new "mob" mentality 191

Ch. 8 Marketing 2020 : the future according to Spielberg 197

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O książce

How to create an organizational culture that promotes brand image and builds customer loyalty

Nothing can undermine a brand's reputation or lose a customer faster than a bad customer/brand rep interaction. That's why, as the authors of this groundbreaking book clearly demonstrate, one of the biggest challenges facing top management at brand-reliant companies is to ensure that their whole organization, especially those staff members who interact directly with customers, "live the brand." With the help of case studies chronicling the success (and failure) stories of several international brand giants, the authors develop a comprehensive framework that managers can use to evaluate customer brand expectations and create a branded service culture that meets or exceeds those expectations, every time. Among other things, readers learn proven techniques for enlisting a sales force, call service, shop floor, and even the entire boardroom into doing their parts to promote brand loyalty.

Author Biography: Hamish Pringle (London, UK) is a Principal in Brand Beliefs, Ltd. William Gordon (London, UK) works as Partner in Strategy for Accenture in London.

Spis treści

Dedications.
Quotation.
Acknowledgements.
Publisher's Note.
Preface.
Foreword.
THE BRAND MANNERS BOOK OF LIFE.
'Manners Maketh Man'.

Customers - The Brand Promise and Individual Brand Manners.

Corporations - Happy Surprises.

The Tesco Story.

THE BRAND MANNERS WAY.

The Self-confident Organisation.

Brand Manners Approach.

Brand Manners in Action.

The Orange Story.

THE BRAND MANNERS IMPROVEMENT CYCLE.
Section One: Individual Behaviour.

Conditioning Creates Brands.

How Boundaries Create Self-confidence.

Making the Most of Habits.

Reducing Stress in the Organisation.

Section Two: Encounters.

Being Ready to Defend the Brand.

Minimising Corporate Distance.

Managing the Irrational.

How Trust Fits In.

Section Three: The Brand Promise.

High Tech, High Touch in Branding.

Dealing with the New Consumerism.

How Brand Problems can be Part of the Solution.

Protecting the Brand.

Section Four: 'Happy Surprises'.

How Defining Gestures Build Brands.

Really Listening Adds Real Value.

The Power of Customer Pledges.

Moments of Truth.

Section Five: 'Feeling Good'.

Defining Outstanding Customer Service.

The Importance of Under-promising and Over-delivering.

How Enabled Employees can Deliver for Customers.

Recruiting in Line with the Brand's Values.

THE BRAND MANNERS HOW-TO GUIDES.
The Chief Executive Officer.

The Marketing Director.

TheEmployee.

Management.

Customers.

Conclusion.
Quotation.
Bibliography.
Webography.
Index.

Stan

Minimalne ślady używania na okładce. Wewnątrz bez zaznaczeń.

O książce

Out of nowhere, a brand like Red Bull, The Blair Witch Project, or even the Howard Dean campaign takes off with little or no conventional marketing. How do these "accidents" really happen, and why do they ultimately succeed or fail?

Welcome to marketing without marketing: the emergence of the hijacked brand. Don't let the all-too-clever subtitle fool you. Far from representing the absence of marketing, this book describes the most complex sort of marketing possible, as well as the least understood.

Brand Hijack offers a practical how-to guide to marketing that finally engages the marketplace. It presents an alternative to conventional marketing wisdom, one that addresses such industry crises as media saturation, consumer evolution, and the erosion of image marketing.

Fair warning: this book is not for everyone. It proposes untraditional, even counterintuitive practices: Let the marketplace take over. Stop clamoring for control and learn to be spontaneous. Be bold enough to accept a certain degree of uncertainty in the definition of your brands.

Brand hijacking relies on a radical concept: letting go. What a frightening, yet oddly liberating thought.

Spis treści

Ch. 1 The "no marketing" myth 3
Ch. 2 Public property : the serendipitous hijack 13
Ch. 3 The marketer's guide to the serendipitous hijack 32
Ch. 4 A "no marketing" illusion : the co-created hijack 46
Ch. 5 A dangerous attitude 73
Ch. 6 The marketer's guide to the co-created hijack 82
Ch. 7 Brand hijack candidates 91
Ch. 8 The marketer's guide to the corporate hijack 98
Ch. 9 The dawn of the next marketing era 116
Ch. 10 The consumer collective 129
Ch. 11 The inner workings of the brand tribe 140
Ch. 12 The funny business of earning consumer devotion 162
Ch. 13 The kick-off : hijack ideation 173
Ch. 14 Phase I : tribal marketing 183
Ch. 15 Phase II : co-creation 206
Ch. 16 Phase III : mass marketing 216
Ch. 17 The threat : "a few words from our sponsor" 231
Ch. 18 The opportunity : the ultimate pay-off 246